What is deemed unacceptable conduct on my account or another persons? Rude or inappropriate language used in messages or adverts, hate speech and adverts targeting an individual, group or company are unacceptable on Petwise. Accounts found to be in breach
Duplicate adverts
As Petwise is a national website, covering much of the UK, there is no need to post repeated adverts, as these will just swamp the website and will actually discourage our users from messaging you. Duplicate adverts may be removed
Acceptable images
All Petwise animal listings must include an up to date picture of the animal being offered for rehoming. Adverts for litters of kittens/puppies must include a picture of the birth mother with the litter. Images must not contain any information
Advert guidelines
Posting rules & acceptable adverts. No puppy/Kitten maybe rehomed before the age of 8 weeks, neither must they be offered for sale by a petshop if they are under this age. All pet shop sellers must include with each animal
Why have messages disappeared from my Petwise inbox?
If you have received an email or text message informing you that you have messages waiting and you can’t see them, please check the following: Do you have more than one account and have you logged in to the correct
How do I close my account?
How do i close my account? Please don’t go! Petwise don’t like to lose customers, so if there is anything we can do to encourage you to stay, or if you have any feedback to provide as to why you
How do I unsubscribe from emails and alerts?
How do i unsubscribe from emails and alerts? To cancel notifications, head into your profile and click “communication preferences”, you can then turn off advert statistics messages and notifications. To stop email alerts for items you are searching for, click
Login & email issues
Why haven’t i received a confirmation email? Please check that you have used the correct email address in your account profile, spelling mistakes are common, you can email us at support@petwise.co.uk if you require help altering your email address or
Licensing information
A license issued by your local authority is required for any person who keeps a “breeding establishment”, even if this is within their own private dwelling. If your property meets the following criteria, you will need to apply for a
What are the different account types?
What are the different accounts (Private, breeder, pet shop, rescue centre)? Private sellers can list upto 3 different animals a year with Petwise, after which they will need to upgrade to a breeders account. Any pet shop will be required